Privacy Policy

1. Introduction & Scope

Icon Cinema LLC located at Icon Mall, Surda Main Road, Ramallah, Palestine (Website: https://www.iconcinema.ps) is committed to protecting the privacy and security of our customers. This Privacy Policy details how we collect, use, disclose, and safeguard your personal information when using our online cinema reservation and payment system.

2. Information We Collect

When reserving seats, making an online purchase, or browsing our platform, we may collect the following details:

• Buyer Personal Details: Full name, email address, mobile phone number, and city/address.
• Booking & Transaction Data: Selected movie, hall, showtime, seat numbers, order ID, and transaction amount.
• Technical Data: IP address, browser type, and device telemetry used for security and fraud prevention.

4. How We Use Your Information

• Generating electronic tickets, delivering payment receipts, and confirming reservations.
• Providing customer support and assisting with ticket queries and refunds.
• Preventing fraudulent transactions, bot abuse, and protecting payment integrity.
• Complying with legal, tax, and regulatory obligations in Palestine.

5. Data Sharing & Retention

We do not sell, rent, or trade your personal information. Data is only shared with authorized service partners essential for executing our services (such as Lahza Payment Gateway and secured cloud infrastructure) under strict confidentiality agreements.