Last Updated: August 2026 · Icon Cinema LLC (سينما آيكون)
Icon Cinema tickets are digital electronic admission vouchers. Upon successful completion of online payment via Lahza Gateway, tickets are delivered instantly to the customer with zero physical shipping fees:
Customers are eligible for a 100% full refund by cancelling their online reservation directly through the "My Tickets" section up to thirty (30) minutes before the scheduled movie showtime. The refund is processed automatically with zero cancellation fees.
Online self-service cancellation closes thirty (30) minutes prior to showtime to ensure auditorium seat integrity. In cases of exceptional circumstances within this window, please reach out directly to the cinema box office team (+970 597 440 400).
For reservations booked under "Pay Cash at Counter", tickets must be confirmed and paid at the cinema box office at least fifteen (15) minutes before showtime. Unpaid reservations expire automatically 15 minutes before showtime and are released to other guests.
In the rare event that a screening is cancelled or rescheduled due to technical or operational reasons by cinema management, customers receive a 100% full refund automatically credited back to their card, or alternative showtime vouchers of their choice.
All refunds are processed directly back to the original payment card (Visa or MasterCard) via Lahza Payment Gateway. Refunded amounts typically reflect on the customer’s card statement within 3 to 7 business days, in accordance with the issuing bank's policy.
For inquiries regarding bookings, cancellations, or refunds, please provide your booking reference and name: